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How We Handle Your Account Information

We collect what we need to run your account, process bKash and Nagad deposits, verify withdrawals and keep the lobby secure. This policy explains what we gather, how we use it and the choices you have.

Account dataPayment recordsDevice informationVerification stepsContact preferences
bjee How We Handle Your Account Information
PRIVACY QUESTIONS

How to Reach Us About Your Data

If you want to see what information we hold, update your details, withdraw consent for marketing messages or close your account, contact our support team. We'll confirm your identity with your registered mobile number or email, then process your request within a reasonable timeframe.

Live chat Open the chat widget in the bottom corner of any page and ask about data access, marketing preferences or account closure. Our team will verify your identity and walk you through the steps in real time.
Email support Send your request to our support email with your registered mobile number and account username. We'll reply with instructions for identity verification and next steps, usually within one business day.
Account settings Log in and visit account settings to toggle marketing messages, update your mobile number or email, and review recent bKash, Nagad and Rocket transaction records stored in your payment history.
DATA SAFEGUARDS

How We Protect Your Information

We encrypt deposit and withdrawal data in transit, hash passwords so even our team cannot read them, and limit account access to verified devices. Session cookies expire after inactivity, and withdrawal requests trigger an additional verification step before funds leave your wallet.

Encrypted transfers

Every bKash, Nagad and Rocket transaction passes through an encrypted connection so payment details stay private between your wallet app and our processor. We do not store your wallet PIN or OTP codes.

Session management

Your login session uses a token tied to your device. If you log out or stay idle for an extended period, the session expires and you'll need to verify your mobile number again to access the account.

Withdrawal checks

Before we release funds to your Nagad or Rocket account, we confirm the wallet number matches your registered details. First-time withdrawals may require an extra identity step to prevent account takeover.

Data retention

We keep transaction logs for the time required by financial rules, then archive them. Marketing preferences and session history are deleted when you close your account, though anti-fraud records stay in our compliance archive.

Privacy Policy Questions

We collect your mobile number, email address, payment details for bKash, Nagad and Rocket, device identifier and any documents you submit for withdrawal verification. This lets us process deposits, clear payouts and prevent duplicate accounts.

Yes. Contact support through live chat or email with your registered mobile number and username. We'll verify your identity, then send a summary of your account details, transaction history and marketing preferences within a reasonable timeframe.

We share transaction data with our payment processor to clear bKash, Nagad and Rocket deposits and withdrawals. We do not sell your details to marketers or pass your information to unrelated third parties outside the payment and verification flow.

Log in, go to account settings and toggle off marketing notifications. You can also contact support and ask to be removed from the promo list. Account-related messages like withdrawal confirmations will still arrive.

We delete your marketing preferences and session history immediately. Transaction records stay in our compliance archive for the period required by financial and anti-fraud rules, then we remove them. Contact support to request full account closure.

We use session cookies to keep you logged in and analytics cookies to track which game categories attract the most visits. You can disable non-essential cookies in your browser settings, though login and wallet functions need session cookies to work properly.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.