Reference

How We Protect Your Data and Wallet Privacy

We built our privacy practices around the way Bangladesh players actually use the platform — mobile wallets, quick deposits, and account sessions that move between devices.

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What Our Privacy Policy Covers for Bangladesh Accounts

Our privacy policy sets out how we collect, store and use your account information when you play slots, place sports bets or fund your account via bKash, Nagad or Rocket. We gather only what's necessary to run your account — your mobile number for login, wallet details for deposits and withdrawals, device information to keep sessions secure, and gameplay records to verify

payouts. We encrypt wallet transactions using industry-standard SSL, store your data on servers that comply with data-protection standards, and never sell your personal information to marketing firms or data brokers. When you deposit or withdraw, your PIN and wallet credentials stay with your payment provider; we see only the transaction reference and confirmation. Account access depends on your local law and eligible

regions, and you can request a copy of your data or ask us to delete it by contacting support.

PRIVACY HELP

Where to Ask Privacy and Data Questions

If you have questions about how we handle your account data, want to review what information we hold, or need to update your privacy preferences, reach out through any of these channels. Our support team can explain transaction records, help you adjust device permissions, or walk you through data-access requests.

Live Chat Privacy Desk Open the chat bubble in your account dashboard and ask about data handling, transaction logs or device security.
Email Data Requests Send your data-access or deletion request to our support email with your registered mobile number. We'll verify your account, then provide a summary of your stored information or process your deletion request within the timeframe our policy sets out.
Account Privacy Panel Log in and go to Settings, then Privacy to see which devices have active sessions, review recent login locations, and toggle marketing preferences. You can revoke device access or clear old sessions directly from that panel without contacting support.
DATA SAFEGUARDS

How We Keep Your Information Secure

Privacy starts with security. We use encryption, access controls and regular audits to protect your account from unauthorised access. Every part of our platform — from the login flow to the withdrawal queue — is built to keep your data private and your wallet transactions confidential.

SSL Transaction Encryption Every deposit and withdrawal request travels over an encrypted HTTPS connection, so your bKash, Nagad or Rocket details can't be intercepted in transit. We apply the same encryption to login sessions, meaning your password and OTP codes stay protected from the moment you enter them.
Minimal Data Collection We collect only the fields required to verify your account and process payments — mobile number, wallet transaction reference, device type and gameplay history. We don't ask for your national ID unless local regulations require it, and we never request your wallet PIN or password.
No Third-Party Sale We don't sell, rent or share your personal information with advertisers, data brokers or affiliate networks. The only external parties who see transaction data are your chosen payment provider — bKash, Nagad or Rocket — and only the reference needed to confirm the transfer.
Regular Security Audits Our platform undergoes periodic security reviews to identify vulnerabilities in data storage, session management and payment flows. We patch issues promptly and update our privacy practices to reflect new threats, keeping your account safe as the platform evolves.

Privacy and Data Terms Explained

01
What is SSL encryption?

SSL, or Secure Sockets Layer, is a protocol that encrypts data as it moves between your device and our servers. When you see the padlock icon in your browser, it means your login, wallet details and gameplay are protected from interception by third parties.

02
What does data retention mean?

Data retention is how long we keep your account information after you register or make a transaction. We hold records for as long as your account is active, plus a compliance period afterward to meet regulatory and dispute-resolution requirements set by payment providers and auditors.

03
What is a data-access request?

A data-access request lets you ask for a copy of the personal information we've collected about you — login history, wallet transactions, device records and gameplay logs. Submit the request through support, and we'll deliver a summary within the timeframe our privacy policy specifies.

04
What are device permissions?

Device permissions are settings that control whether our mobile site or app can access your camera, location or push notifications. You grant or deny these in your phone's settings; we request only what's needed for features like QR-code wallet scanning or deposit alerts.

05
What does account anonymisation mean?

Anonymisation is the process of removing personally identifiable details from your account records so the data can't be traced back to you. We may anonymise old gameplay logs for internal analytics, stripping out your mobile number and wallet references while keeping game outcomes for statistical review.

06
What is two-factor authentication in a privacy context?

Two-factor authentication, or 2FA, adds a second verification step — usually an OTP sent to your phone — so even if someone learns your password, they can't access your account without the code. It's a privacy safeguard that keeps your wallet and gameplay data secure.

Common Privacy Questions from Bangladesh Players

No. When you deposit via bKash, Nagad or Rocket, we see only the transaction reference your wallet provider sends us — never your PIN, password or full account number. Your payment credentials stay with the wallet app; we use the reference solely to credit your casino balance.

Yes. Log in and go to Settings, then Privacy to view active device sessions and marketing preferences. For a full data summary — login history, transaction logs, gameplay records — email support with your registered mobile number, and we'll send the report within our stated timeframe.

Contact support via live chat or email and request account closure. We'll verify your identity, settle any pending withdrawals, then delete your account and personal data. Some transaction records may be retained for a compliance period required by payment providers and auditors, but your login and wallet details will be removed.

We collect basic location data — country and region — to confirm you're accessing the platform from an area where our service is available under local law. We don't track precise GPS coordinates or log your movements; the check happens once per session to meet regional-access requirements.

If you log in on a shared phone or tablet, always tap Log Out when you finish. Staying logged in leaves your account accessible to anyone using that device. You can review and revoke active sessions in Settings under Privacy, cutting off access from devices you no longer recognise.

We disclose account data only when required by valid legal process — a court order, subpoena or regulatory request from an authority in a jurisdiction where we operate. We don't volunteer information; we respond to lawful demands and notify you unless prohibited by the order itself.
Reference

Privacy Guide Bangladesh

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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